Analyze a business process

The following tip is from the Mobile ManageMentor app from Harvard Business Publishing.
Analyze a business process

1. Map the existing process (documenting the way work flows through the process.)
2. Examine the process map to identify problems.
3. Interview stakeholders (including customers) to gain their insights on the process.
4. Benchmark how other organizations handle this process.

After following these steps, you should have a set of documents that precisely describe the existing process and include ideas for improving the process.

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